[ { "i": 0, "speaker": "Speaker 1", "text": "If you told me I was going to be a go-to-market architect at Anthropic a year ago, I would be pretty surprised. I don't think I've ever had the technical chops to be in these conversations," }, { "i": 1, "speaker": "Speaker 1", "text": "[music] but with Claude, I'm able to design and build things that allow me to see things differently." }, { "i": 2, "speaker": "Speaker 1", "text": ">> [music] >> As a startup account executive, you typically have a couple hundred. Uh I think towards the end, I had about 600-700 accounts that I had to manage. I was probably working until 8:00-9:00 at" }, { "i": 3, "speaker": "Speaker 1", "text": "night just answering emails back and forth, scouring through Slack, uh knowledge bases, Google Docs, Google Drives. That's when I asked myself the question, \"How could I bring Claude in" }, { "i": 4, "speaker": "Speaker 1", "text": "the loop?\" I started developing Class to help me build uh solutions around generating emails to customers. Class is short for Claude Draft, that allows you to manage your inbox via hooking up to" }, { "i": 5, "speaker": "Speaker 1", "text": "context knowledge, system prompt, and pattern matching. Let me show you how to use Class." }, { "i": 6, "speaker": "Speaker 1", "text": ">> [music] >> This is typically the workflow that an AE would go through. First, you need a system prompt." }, { "i": 7, "speaker": "Speaker 1", "text": "This is using the Claude API behind the scenes." }, { "i": 8, "speaker": "Speaker 1", "text": "I'm going to type my name, Jared." }, { "i": 9, "speaker": "Speaker 1", "text": "My role." }, { "i": 10, "speaker": "Speaker 1", "text": "There's a drop-down as you can see." }, { "i": 11, "speaker": "Speaker 1", "text": "Click on account executive." }, { "i": 12, "speaker": "Speaker 1", "text": "And what do I help customers with?" }, { "i": 13, "speaker": "Speaker 1", "text": "And then I'll just generate a prompt." }, { "i": 14, "speaker": "Speaker 1", "text": "And then for the context retrieval, we're going to use our uh integration with Google Docs. This can also fetch web URLs." }, { "i": 15, "speaker": "Speaker 1", "text": "Being able to go to a Claude Doc website and generate context off of that. So, for today, what we're going to do is just add a doc." }, { "i": 16, "speaker": "Speaker 1", "text": "And now, we're going to click on to an email. We'll click generate draft." }, { "i": 17, "speaker": "Speaker 1", "text": ">> [music] >> And now, Claude is going to retrieve information from our website, our documentation, and also use the context that we have [music] internally. I can speak more technically with my customers" }, { "i": 18, "speaker": "Speaker 1", "text": "using this system, which is great. Um I don't have to go over Slack. I don't have to go over Google Docs to figure out how I need to respond. Claude is able to load that at the top and" }, { "i": 19, "speaker": "Speaker 1", "text": "essentially just start generating for me." }, { "i": 20, "speaker": "Speaker 1", "text": ">> [music] >> I would say Class is saving probably me at least 2-3 hours a day for answering emails and probably [music] thousands of emails have been sent by the class system. I feel like with the technical" }, { "i": 21, "speaker": "Speaker 1", "text": "barrier dissolving, I'm almost able to design more products and have senior engineers help me implement this to the final [music] stretch. I was able to move into this role, go-to-market architect, and now my" }, { "i": 22, "speaker": "Speaker 1", "text": "career I feel like it's almost changed completely. I'm able to build solutions that I don't think I ever would have been able to." } ]